HOW CAN WE HELP?
Ask a question or describe the problem you are facing.
If you have any further enquiries please email us at email@example.com or call us on +44 330 043 1716. Please have your order number to hand.
Once you receive your item, please return the package to us within 14 days of the purchase date in order for us to process a refund or exchange.
SHIPPING & DELIVERY
You will receive an email containing your tracking information, along with an estimated delivery date which is usually within 3-5 working days of when the order is placed.
Please note that our delivery times are estimates and may vary due to external factors.
If your product is damaged, please contact us at firstname.lastname@example.org as soon as possible before returning.
Batteries, straps, crown, or glass replacement
Defects and damages due to loss, theft, fire, water, or natural disasters
Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken glass, etc), or accidents
Failure or damage caused by unjustifiable repair or modification
Aesthetic changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the case and/or glass, altercation of the strap, etc)
Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible
Any personal information you give us via our contact forms on the website will never be sold or given to third parties without your consent.
Your personal information will be kept private and held securely. Sometimes we will need to enter your information into third-party software, but we will use safe, reliable GDPR (General Data Protection Regulation) compliant services who will not pass on your details to anyone else.
Once your payment has been processed and cleared, we will then dispatch your item. Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by email or telephone.